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Signing up to the forum, and what needs to be fixed
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GameMaker
#1 Posted : Sunday, October 03, 2010 7:31:29 AM




Groups: Registered

Joined: 10/2/2010
Posts: 15
Location: United States
A few weeks ago I signed up to the forum with a Juno account. I never got a confirmation email, so that membership is just floating somewhere out there in cyberspace.

Yesterday, I signed up with a different email address. Everything went fine except when I clicked on the confirmation link it took me to a dead page. The page had an "https" link in the address bar. When I removed the 'S" from https: and clicked 'go' to resend the page link, everything worked and the confirmation page processed.

It's unlikely that I'm the only who has had those two issues. So, I feel that:

1. EGM should consider having an email form visible on the site so that users can send you a message through the form and let you know that they can't sign up.

2. Some email account compatibility testing is in order, and the results should be posted to let people know which accounts can't be delivered to.

Being that community growth is so important especially at this critical stage, I feel that it's something very important to be looked into.
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J250
#2 Posted : Sunday, October 03, 2010 7:51:22 AM




Groups: Registered, Beta, Administrators

Joined: 1/9/2010
Posts: 49
Location: United Kingdom
Thanks for the feedback :)
The problem with regards to the dead link is in the https as you said. As we have outlined in the other post, the delayed release is because of the problems we're having with the SSL certificate - which makes https work. Thanks for pointing this out!

As for the conformation email - this system was tested, but some providers do tend to send our messages straight to junk, but to my knowledge the messages are sent. I will look into it none-the-less.

As for the email form, for the next incarnation of the EGM website we shall consider this, but we will at least put a contact email address so you can email us through that if there are problems.

What did you mean by "and the results should be posted to let people know which accounts can't be delivered to."? I shall add a "Resend Confirmation Email" page in the future.

A general note on some of the community aspects of EGM: There will be a lot of work put into ensuring every aspect of the website and things like emails etc. are up to scratch over the coming months!


Thanks for the feedback
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GameMaker
#3 Posted : Sunday, October 03, 2010 8:48:34 AM




Groups: Registered

Joined: 10/2/2010
Posts: 15
Location: United States
The problem with just adding an email link is the possibility that sending a message to it won't deliver either (I've had this happen many times before). Same thing with a "Resend confirmation email" button, because often times if it didn't deliver once it won't deliver ever (I've had that experience with tons of sites where I kept hitting the resend button but nothing ever came).

If you have an email form, it's going straight through your own system. You could even set the form up to post to a hidden forum if you wanted.

What I meant by posting the results, is to test all the commonly popular email providers, see if you get delivery or not, and the one's that aren't deliverable could be posted as addresses that the system is not delivering to. I see this on a number of sites including site creation systems like "Site Build It". It lets people know before they go through the process of signing up, which addresses have delivery issues with the site system.
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